ManhattanLife is pleased to announce the promotion of Michael Kolbusz to Director of Information Technology Support.

Michael brings more than 17 years of IT experience across a variety of roles. He has consistently demonstrated a commitment to service excellence and operational improvement, while delivering technology solutions that help our employees and business succeed. Most recently, Michael served as Manager of the FIMMAS Support team, where he played a pivotal role in facilitating IT development initiatives and operational support for our Voluntary Benefits line.

In his new role at ManhattanLife, Michael will lead our Help Desk organization, with Frank Hendrick continuing to serve as Help Desk Manager, reporting directly to Michael. Michael's responsibility is to advance our IT support strategy and enhance the services we provide across the enterprise. About his promotion, Michael told us, “I'm honored to step into the role of Director of IT Support and excited for what lies ahead. I've always believed that lasting improvements come from building better systems, not just repeatedly fixing the same problems. I look forward to working with an incredible team to create solutions that make a meaningful difference for our employees and our business.” Based in Louisville, Kentucky, one of Michael's primary areas of focus will be improving the employee relationship with IT. His vision is to create an IT environment that is fast, consistent, automated and intuitive throughout the organization.

Cid Greene, Chief Information Officer, has great confidence in Michael’s ability to achieve his goals. Cid shared, “Michael’s promotion marks an important step in our journey to create a modern employee technology experience. His ability to combine operational excellence with strategic thinking will help us deliver greater transparency, expanded self-service capabilities and a more responsive support model for our employees.” Undoubtedly, Michael will demonstrate his expertise by utilizing process improvement, service modernization and the thoughtful use of technology, he will help ensure that employees can access the tools and support they need efficiently and effectively.

Outside of work, Michael enjoys spending time with his wife and two sons, tackling DIY projects around the house and traveling.

Michael's promotion is well-deserved and we wish him continued success at ManhattanLife. Congratulations to you, Michael!